1. Returns
As we offer Cash on Delivery and the items are paid for at the time of delivery, all sales are considered final. We encourage you to carefully review your order and ensure the items are exactly what you want before accepting them at the time of delivery.
If there is an issue with your order (damaged or defective items), please contact us immediately after receiving your delivery. We will assist you in resolving the issue by offering a replacement of the damaged or defective product.
2. Exchanges
Currently, we do not offer exchanges. If you receive a defective or incorrect item, we will arrange for a return and replacement of the item.
3. Refunds
Since our transactions are processed via Cash on Delivery, we do not offer refunds for orders that are accepted upon delivery. In cases where defective or incorrect items are delivered, a replacement will be provided.
4. Eligibility for Returns and Replacements
To qualify for a return or replacement, the following conditions must be met:
- The product must be in its original, unused condition.
- The request for return or replacement must be made within 24 hours after receiving your order.
- The product must be returned with all original packaging, labels, and accessories.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team within 24 hours of receiving your order. We will guide you through the process of returning the item and sending you a replacement at no extra cost.
6. Contact Information
For any concerns regarding returns, replacements, or damaged products, please reach out to our customer service team at [email protected]. We are here to help and will do our best to resolve any issues promptly.